ITIL guidelines are the best practices that are observed, gathered, and put together over time for delivering quality IT services. The full form of ITIL is Information Technology Infrastructure Library. ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified. ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. Now a days ITIL is being practiced by almost every company providing IT services to the customers. ITIL stands for Information Technology Infrastructure Library. This framework is designed to standardise the selection, planning, delivery, and maintenance of IT services within an organisation.
